Shipping & Delivery
Orders will be dispatched within 3-8 business days. You’ll receive regular updates on your order status via email and SMS. While most orders arrive on time, a few may experience slight delays due to the current situation. If your product doesn’t reach you within the expected timeframe, please get in touch with us. Contact us at support@woolenjacket.com or use our chat feature, and we’ll be happy to help.
Shipment:
Our extensive inventory is stored in a warehouse in the USA. This strategic placement enables us to expedite the shipping process, ensuring the quickest and most efficient route for the prompt delivery of our high-quality products to our valued customers. Your satisfaction is our priority, and our commitment to swift and reliable delivery is unwavering.
Tracking
After your product is dispatched, we’ll promptly send you the tracking information via email. This enables you to monitor your order and stay informed about its shipping progress. Alternatively, you can conveniently check the shipping status on our dedicated tracking page.
Receiving
In the event that you are unavailable during the delivery window, kindly make arrangements for an alternate person to receive and sign for your order. Alternatively, you have the option to get in touch with the courier service to coordinate a convenient rescheduling of the shipment.
In Case of Damage/Defect:
We strive to deliver high-quality, flawless products. However, in the rare instance that an item is damaged during shipment, you can easily initiate an exchange through our refund and return policy.
Frequently Asked Question
- How can I track my order?
Once your order is shipped, you’ll receive an email with tracking details. You can also check the shipping status on our tracking page. - What is your shipping timeframe?
Shipping usually takes 3-8 working days. Due to current circumstances, minor delays may occur. Contact us if your product doesn’t arrive within the specified timeframe. - Do you ship internationally?
Yes, we ship globally. However, specific shipping times may vary depending on the destination. Please check our shipping information for details. - What are your shipping cost?
The cost of shipping your order can vary depending on the delivery location. The actual cost of shipping is visible on our checkout page before you place the order.
Free Shipping is available in the United States, the United Kingdom, Canada, and Australia when you meet specific order minimums.
- What should I do if my product arrives damaged?
While we strive for quality, if your item is damaged during shipment, refer to our return and exchange policy to initiate a quick and easy exchange process. - Can I reschedule a delivery if I’m unavailable?
If you’re not available during delivery, arrange for someone else to collect, or contact the courier service to reschedule the shipment.* - What sets your woolen jackets apart?
Our woolen jackets stand out for their premium quality, unique designs, and a meticulous blend of comfort and style. Each piece is a testament to our commitment to excellence. - Are your jackets suitable for extreme cold conditions?
Yes, our jackets are designed to provide optimum warmth, making them ideal for harsh winter conditions. The combination of wool and other materials ensures both comfort and durability. - How often do you introduce new designs?
We regularly update our collection with fresh designs. Keep an eye on our website or subscribe to our newsletter to stay informed about the latest additions and exclusive releases. - What’s your commitment to sustainable practices?
We are dedicated to sustainable sourcing and ethical practices. Our commitment extends to minimizing environmental impact and ensuring fair treatment throughout our supply chain.