Frequently Asked Questions
Extended Holiday Returns
Items purchased between Nov 15th to Dec 31st, 2023, can be returned until Jan 15th, 2024.
Payment Methods
We accept Paypal, Visa, Mastercard, American Express, and Discover cards for your convenience.
Order Changes
Changes can be made before the item is shipped. Contact customer service to confirm the order status.
Order Information
Complete details, including item prices, order number, and shipping charges, will be emailed to you.
Worldwide Shipping
We ship globally, excluding Israel, Russia, and APO/FPO addresses. Contact us at support@woolenjacket.com or chat with us for more information.
Secure Online Ordering
We use SSL for secure transactions and PayPal for reliable payment services.
Delivery Time
Orders are delivered within 3-8 business days. Contact customer service for assistance with delays.
Order Confirmation
You’ll receive an email confirmation shortly after placing your order.
Post-Purchase Support
For any post-receipt issues, contact our Customer Service Team. Visit our return and exchange policy page for details.
Order Tracking
Track your order through the provided email or directly on our website.
Order Cancellation
Orders can be canceled before shipment. If dispatched, receive the order and apply for a return.
Item Exchange
Contact customer service for assistance with exchanging items.
Size Chart Accuracy
Our jacket measurements align with the size chart. Refer to the guide for accurate sizing.
Measurement Units
Sizes are available in both inches and centimeters for your convenience.
Coupon Code Usage
Apply your discounted code at checkout in the designated field.
Return Courier Charges
We do not cover return courier charges as we provide free shipping.
Refund Process
Refunds are processed through the original payment method within 6-7 business days.
Courier Services
We use FedEx, DHL, USPS, and UPS for shipping.
Retail Stores
WoolenJacket.com is an online store; we do not have physical retail locations.
Customs Fees
We mark items as gifts with a lower value to minimize customs fees based on country regulations.
Contact Us
For further questions, contact our Customer Care Department at support@woolenjacket.com or chat with us.