Last Updated: December 3, 2025

Thank you for shopping at Woolen Jacket. Below is our shipping process and guidelines. We aim to deliver your order safely and quickly.

1. Order Processing Time

  • Orders are processed within 1–3 business days
  • Orders placed on weekends or public holidays are processed the next business day

2. Shipping Time & Delivery

Estimated delivery time depends on the destination:

  • Local Delivery: 2–5 business days
  • International Delivery: 7–14 business days (if applicable)

Note: Delivery times may vary due to courier delays, customs clearance, local holidays, or severe weather.

3. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. Use that number on the courier website to monitor progress.

4. Shipping Charges

Shipping costs are calculated at checkout based on delivery location, package weight, and chosen courier service.

5. Lost / Delayed / Stolen Packages

Woolen Jacket is not responsible for delays caused by courier companies, customs clearance, or packages marked as delivered by the courier.

If you experience issues, contact our support team and we will assist in opening an investigation with the courier.