Refund & Exchange Policy
At Woolen Jacket, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Eligibility for Returns & Exchanges
You may request a return or exchange within 14 days of receiving your order. A product is eligible only if:
- It is unused, unworn, and unwashed
- It is in the original packaging
- All tags and labels are still attached
- You have a valid proof of purchase
2. Non-Returnable Items
- Used or worn jackets
- Customized or personalized products
- Items damaged due to misuse
- Clearance or final sale items
3. Return Process
To start a return, contact our support team at: support@woolenjacket.com (replace with your email).
Once your return request is approved:
- Ship the item back to our returns address (we will provide the address in the approval email)
- Return shipping charges are the customer’s responsibility unless the item arrived damaged or incorrect
4. Refund Method
After inspection and approval of the returned product:
- Refunds will be issued to the original payment method
- Processing may take 5–7 business days from the date of approval
5. Damaged or Wrong Item Received
If your jacket arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Provide photos of the issue
- We will arrange a replacement or refund at no additional cost
